Selhurst Storage Service Terms and Conditions
These Selhurst Storage terms and conditions set out the basis on which storage services are provided to customers in the UK. They are designed to explain the service clearly, set expectations from the outset, and help both the customer and the provider understand their respective rights and responsibilities. By making a booking, signing an agreement, or otherwise using the storage service, the customer agrees to these terms in full. If any part of these conditions is not acceptable, the customer should not proceed with the booking.
1. Definitions and scope
In these terms, “we”, “us” and “our” refer to Selhurst Storage, and “you” or “the customer” refer to the person or business entering into the storage agreement. The service may include self-storage, short-term storage, long-term storage, collection, handling, loading assistance, and related administration. These storage service terms apply to all such services unless a separate written agreement states otherwise. Headings are included for convenience only and do not affect interpretation.
2. Booking process
All bookings must be made by the customer or by an authorised representative. A booking is only considered accepted when we confirm availability and the required deposit or initial payment has been received, where applicable. We may ask for identification, proof of address, or business registration details before finalising the booking. The customer must provide accurate, complete, and up-to-date information, including the type of goods to be stored, preferred storage period, and any special handling requirements.
Booking confirmation
Once a booking is confirmed, the customer will receive details of the agreed service, unit type or storage arrangement, charges, access rules, and commencement date. We reserve the right to refuse or cancel a booking if the information supplied is incomplete, inaccurate, or suggests that the proposed use would breach these terms or applicable law. A booking does not transfer ownership of the storage space; it grants a licence to use the space or service for the agreed period, subject to compliance with these terms.
Customer obligations at booking
The customer must ensure that any item to be stored is lawful, properly packaged, and suitable for storage. The customer should not rely on verbal statements unless they are confirmed in writing. If a customer requires a specific temperature range, handling method, or security arrangement, this must be agreed in advance and may affect price or availability. We may make reasonable changes to the booking process from time to time, provided the changes do not materially reduce the agreed service.
3. Payments, pricing and deposits
All charges are payable in accordance with the price stated at the time of booking or as otherwise agreed in writing. Prices may include storage fees, administration fees, collection or delivery charges, and any optional service charges. Unless stated otherwise, all fees are exclusive of VAT, which will be charged where applicable. The customer agrees to pay any deposit, advance payment, or recurring charge on the due date. We may suspend access to the stored goods or the storage unit if payment is overdue.
Payment methods and late payment
We may accept payment by debit card, bank transfer, direct debit, standing order, or any other method we choose to offer. Payment is only treated as received when cleared funds are available to us. If any amount remains unpaid after the due date, we may charge interest at the statutory rate permitted under UK law, together with reasonable recovery costs. Failure to pay may also result in the termination of the storage agreement and the exercise of our rights over the goods in accordance with these terms and the law.
Price changes
We may review our charges periodically. Where a price change applies to a continuing service, we will give reasonable notice in writing before the new rate takes effect. If the customer does not accept the revised rate, the customer may end the agreement in accordance with the cancellation clause, provided all outstanding sums are settled. Discounts, promotions, or special rates are personal to the customer and may be withdrawn if the agreed conditions are not met.
4. Cancellations and termination
The customer may cancel a booking before the service starts by giving notice in writing. Any deposit or prepayment may be refundable, partly refundable, or non-refundable depending on the terms agreed at booking and the costs already incurred. Where the storage arrangement has begun, the customer must provide notice in accordance with the agreed notice period, if any. In the absence of a specific notice period, cancellation will take effect on receipt of written notice, but the customer remains responsible for charges incurred up to the termination date.
Termination by us
We may suspend or end the service immediately by written notice if the customer breaches these terms, fails to pay on time, provides false information, stores prohibited items, or acts in a way that creates a safety, legal, or operational risk. We may also terminate the agreement if continued service becomes impracticable for reasons beyond our reasonable control. If termination occurs, the customer must remove all goods promptly and pay any outstanding charges, including costs arising from enforcement, cleaning, disposal, or remedial action where applicable.
5. Storage of goods and prohibited items
The customer must only store goods that are lawfully owned or lawfully in the customer’s possession. The following are prohibited unless we have given prior written consent and all legal requirements are met: hazardous substances, flammable liquids, explosives, stolen property, firearms, illegal drugs, live animals, perishable food, waste intended for disposal, and any item that may damage other property or create a health and safety risk. We may inspect goods where reasonably necessary to protect the service, staff, other customers, or the premises.
6. Waste regulations and environmental compliance
The customer must comply with all applicable UK waste regulations and environmental laws. The storage service must not be used for dumping, abandonment, fly-tipping, or the long-term holding of waste without express written agreement and the required lawful arrangements. If the customer leaves items behind at the end of the term, those items may be treated as abandoned, and we may remove, store, recycle, dispose of, or destroy them at the customer’s cost where permitted by law. The customer remains responsible for correctly identifying whether goods are products, reusable items, or waste.
Duty to package and label correctly
The customer must package goods securely and label any items that require special handling. We are not responsible for loss or damage caused by unsuitable packaging, hidden defects, contamination, leakage, or deterioration due to the nature of the goods. If items are potentially hazardous, unstable, fragile, or environmentally sensitive, the customer must notify us before storage begins. We may refuse storage or require additional precautions if the goods are likely to breach waste, safety, transport, or environmental rules.
7. Access, use and conduct
Where the service includes customer access, the customer must comply with any opening hours, security procedures, ID checks, booking systems, and site rules in force from time to time. Access may be restricted for maintenance, emergency, security, or operational reasons. The customer must not use the storage area for sleeping, business manufacturing, retail activity, or any unlawful purpose. The customer is responsible for the conduct of any person authorised by the customer to access the stored goods or premises.
Security and keys
Where keys, codes, passes, or access devices are provided, the customer must keep them safe and confidential. The customer must notify us immediately if any access device is lost, stolen, or compromised. Replacement charges may apply. We may change security procedures from time to time to improve protection, provided reasonable notice is given where appropriate.
8. Liability and insurance
The customer is strongly advised to obtain appropriate insurance cover for the full replacement value of the goods stored. Unless we have expressly agreed otherwise in writing, the customer is responsible for insuring stored items against loss, theft, fire, flood, accidental damage, and other risks. Our liability is limited to losses caused directly by our proven negligence, wilful default, or breach of statutory duty, subject to the exclusions and caps stated in these terms and to the extent permitted by law.
Limitations and exclusions
We are not liable for indirect loss, consequential loss, loss of profit, loss of business, loss of opportunity, or reputational damage. We are also not liable for loss or damage caused by events outside our reasonable control, including severe weather, flood, fire not caused by our fault, theft despite reasonable security measures, power failure, civil disturbance, or act of third parties. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
Claims and notification
If the customer believes that goods have been lost or damaged while under our care, the customer must notify us in writing as soon as reasonably possible and provide evidence of the alleged loss, the items affected, and the value claimed. We may request photographs, purchase records, inventory lists, or other supporting information. Any claim may be reduced or rejected if the customer has failed to comply with these terms, acted negligently, or failed to take reasonable steps to mitigate the loss.
9. Customer representations and warranties
The customer warrants that all information supplied to us is true and accurate, that the customer has the legal right to store the goods, and that the goods do not infringe third-party rights. The customer confirms that no unlawful, dangerous, or prohibited material will be introduced into storage. If the customer is a business, the person entering the agreement confirms they have authority to bind that business. These assurances are important because we rely on them when providing the service and setting the applicable controls.
10. Our rights in relation to unpaid sums and abandoned goods
If the customer fails to pay any amount due, we may retain the goods until payment is made to the extent permitted by law. Where the customer does not remove goods by the agreed end date or after lawful termination, we may treat them as abandoned after reasonable notice. We may then sell, dispose of, or otherwise deal with the goods in order to recover sums owed and mitigate losses, subject to any statutory requirements. Any surplus obtained from lawful sale will be handled in accordance with legal obligations.
11. Data, notices and communication
We may send notices, invoices, reminders, and service updates by email, text, post, or other reasonable means using the contact details supplied by the customer. The customer must keep those details current. Personal data will be handled in accordance with applicable data protection law and our privacy arrangements, where relevant. For contractual purposes, a notice is deemed received when delivered by the chosen communication method in the ordinary course of transmission, unless proven otherwise.
12. Force majeure
We will not be liable for any delay or failure to perform our obligations where the delay or failure arises from events beyond our reasonable control. Such events may include fire, flood, storm, epidemic, utility failure, labour dispute, acts of government, war, terrorism, or restrictions affecting transport or access. If a force majeure event continues for a prolonged period, either party may have the right to end the affected service on reasonable notice.
13. Changes to these terms
We may update these terms from time to time to reflect changes in our service, operations, or the law. The version in force at the time of booking will normally apply to that booking, unless a change is required for legal or safety reasons. Continued use of the service after updated terms are issued may constitute acceptance of the revised terms for future services or renewals.
14. Severability
If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision shall be treated as removed to the minimum extent necessary, and the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right.
15. Governing law and jurisdiction
These Selhurst Storage service terms are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with the storage agreement, these terms, or the services supplied shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. The parties agree that these terms are intended to be interpreted in a commercially reasonable manner and in accordance with applicable UK law.
16. General agreement
By proceeding with the booking, the customer confirms that they have read, understood, and agreed to these terms and conditions. These conditions form the entire agreement between the parties in relation to the service, except where expressly varied in writing. Any statement or promise not recorded in writing should not be relied upon as part of the agreement. The customer should retain a copy of the agreement for their records.
Final acknowledgementThese terms are intended to create a clear and fair framework for the provision of storage services while protecting the interests of both sides. They cover booking, payment, cancellation, liability, environmental compliance, and legal jurisdiction in a single service document. By using the service, the customer accepts that the storage arrangement is provided on these terms and that compliance is required throughout the entire period of storage.
Last statement
Where any issue arises that is not expressly covered here, the parties should act reasonably and in good faith, taking account of the nature of the service and applicable UK law. The customer remains responsible for ensuring that stored goods, payment obligations, and any disposal or removal arrangements are managed properly from booking to collection. These Selhurst Storage conditions remain effective for the duration of the agreed service and any extension or renewal, unless replaced by a later written version.