Storage Selhurst Privacy Policy and Data Practices
This Privacy Policy explains how Storage Selhurst collects, uses, stores and shares personal data relating to our customers and prospective customers. It applies to all individuals and businesses using our storage services or making enquiries within the Storage Selhurst service area. We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act.
Who this Privacy Policy applies to
This Privacy Policy applies to all Storage Selhurst customers, former customers, and individuals who contact us or make enquiries about our services in the Storage Selhurst operating area. By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Personal data we collect
We collect and process different types of personal data depending on your relationship with us and how you interact with Storage Selhurst. The categories of data we may collect include:
Identification and contact details, such as your name, postal address, billing address, and communication preferences. Account and contract information, including unit number, contract dates, payment status, and service history. Payment and billing data, such as payment method details and transaction records. We do not store full card details where a third party payment processor is used. Communication records, including enquiries, feedback, complaints and correspondence with our team. Security and access data, such as access logs to the facility, CCTV images captured on or around the premises where necessary for security and safety, and records of visits. Usage and service data, such as the nature of the storage services you use, duration of storage, and related operational information.
We will only collect personal data that is adequate, relevant and limited to what is necessary in relation to the purposes described in this policy.
How we collect your personal data
We may collect personal data directly from you when you contact us, request a quote, sign a storage agreement, make a payment, visit our premises, or communicate with us in any way. We may also receive data from third parties such as payment processors, referencing services where applicable, or service providers assisting us with facility management and security, but only where this is lawful and necessary for the provision of our services.
Lawful basis for processing
Storage Selhurst processes personal data only when there is a lawful basis under data protection law. Depending on the situation, we may rely on the following bases:
Contract performance: Where processing is necessary to enter into or fulfil a contract with you, such as creating your account, managing your storage agreement, processing payments, and providing customer support.
Legal obligations: Where we must process certain data to comply with legal and regulatory requirements, such as maintaining financial records, responding to lawful requests from authorities, or meeting health and safety obligations on our premises.
Legitimate interests: Where processing is necessary for our legitimate business interests, and those interests are not overridden by your rights and freedoms. This may include ensuring site security, preventing fraud, managing our facilities, improving our services, and maintaining accurate business records.
Consent: In limited cases, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
Purposes for which we use personal data
We use your personal data for the following purposes:
To provide, manage and administer storage services that you request or that are provided under a contract between you and Storage Selhurst. To communicate with you about your account, bookings, payments, notices regarding your storage unit, changes to our terms and policies, and operational information such as access or maintenance schedules. To verify your identity where necessary, reduce fraud, and enhance the security of our premises through measures such as access records and CCTV monitoring. To manage billing, process payments, and maintain accurate financial and transaction records. To respond to enquiries, requests, feedback and complaints, and to resolve disputes. To comply with applicable laws, regulations and court orders, and to cooperate with law enforcement where required by law. To protect our legal rights, property, staff, customers and facilities.
Data retention period
Storage Selhurst will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, and to meet any legal, accounting or reporting requirements. In general:
Account and contract information will be retained for the duration of your agreement and for a defined period afterwards, typically aligned with statutory limitation periods for legal claims and regulatory requirements. Payment and transaction records will be kept for the period required by tax and accounting laws. CCTV footage and access records will usually be stored for a limited period sufficient for security and incident investigation purposes, unless an incident requires longer retention. Communication records may be retained for a reasonable period to enable us to manage our relationship with you, handle queries and maintain accurate business records.
When data is no longer required for the purposes set out in this policy, we will securely delete or anonymise it where appropriate.
Data processors and third party recipients
We may share your personal data with third parties that provide services to Storage Selhurst and act as data processors on our behalf. These may include:
Payment processing providers used to handle card or bank transactions securely. IT and cloud service providers that support our systems, data storage, and communication tools. Security and facility management providers assisting with access control, CCTV operation and maintenance of the premises. Professional advisers such as accountants or legal advisers where necessary for legitimate business and legal purposes.
Where third parties act as processors, they are only permitted to process your personal data in accordance with our instructions and are required to implement appropriate security measures. We may also share personal data with other third parties where required by law, for example with law enforcement agencies or regulatory bodies, or where sharing is necessary to establish, exercise or defend legal claims.
International data transfers
Where personal data is transferred outside the United Kingdom or the European Economic Area by our service providers, we will take steps to ensure an adequate level of protection, such as using standard contractual clauses or relying on other appropriate safeguards as permitted by data protection law.
How we protect your data
Storage Selhurst takes the security of your personal data seriously. We implement technical and organisational measures designed to protect data against unauthorised access, accidental loss, destruction or damage. These may include secure systems, access controls, staff training, and contractual obligations imposed on our processors. While we take reasonable steps to protect your information, no system can be guaranteed to be completely secure.
Your data protection rights
Under data protection law, you have a range of rights in relation to your personal data processed by Storage Selhurst, subject to certain conditions and exemptions. These include:
The right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how it is used.
The right to rectification: You can ask us to correct inaccurate or incomplete personal data that we hold about you.
The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and we have no other lawful basis for processing.
The right to restrict processing: You may request that we limit the processing of your data in certain situations, for example while we verify the accuracy of information or assess an objection.
The right to object: You can object to processing based on our legitimate interests in certain cases. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
The right to data portability: You may request to receive certain personal data in a commonly used, machine readable format and to have that data transmitted to another controller where technically feasible.
Where we rely on consent, you also have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
Exercising your rights and contacting us
If you wish to exercise any of your data protection rights or have questions about how Storage Selhurst handles your personal data, you can contact us using the contact methods published on our website or in your contract documentation. When you contact us, we may need to verify your identity before acting on your request. We aim to respond within the time limits set by data protection law.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how your data is being used. In the United Kingdom, this is generally the Information Commissioner's Office. We encourage you to contact us first so that we can seek to resolve any concerns directly.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. The latest version will always apply to the personal data we hold. We recommend that you review this page periodically to stay informed about how we protect your information.
