Storage Selhurst Terms and Conditions for Services

These Terms and Conditions set out the basis on which Storage Selhurst provides storage, removal, packing, handling and associated services to customers in the United Kingdom. By making a booking, using our services, paying an invoice or storing goods with us, you agree to be bound by these Terms and Conditions.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or receives services from Storage Selhurst.

Services means any storage, removal, transportation, packing, loading, unloading, handling, or related services provided by Storage Selhurst.

Goods means the items in respect of which the Services are provided, including items collected, moved, handled, or stored.

Contract means the legally binding agreement between Storage Selhurst and the Customer, comprising these Terms and Conditions and any written quotation or confirmation provided by Storage Selhurst.

Scope of Services

Storage Selhurst provides storage and removal services for domestic and business customers within the United Kingdom. Services may include the collection, packing, transportation, unloading and storage of Goods, as well as ancillary services such as provision of packing materials.

The precise scope of Services will be set out in our written quotation or booking confirmation. Only those services expressly agreed in writing form part of the Contract. Any additional services requested after the initial agreement may be subject to supplementary charges and separate confirmation.

Booking Process

Bookings can be made following an enquiry and the provision of a quotation by Storage Selhurst. Quotations are based on the information supplied by the Customer, including but not limited to access conditions, quantity and nature of Goods, service dates, and any special requirements.

The Customer is responsible for ensuring that all information supplied is accurate, complete and not misleading. If information is found to be incomplete or inaccurate, Storage Selhurst reserves the right to amend the quotation, revise the price or cancel the booking.

A booking will be treated as provisional until Storage Selhurst issues written confirmation. The Contract is formed when written confirmation of the booking is issued. Storage Selhurst is not obliged to accept any booking and may decline to do so at its discretion.

Any changes to the booking, including alterations to dates, addresses, volumes, access arrangements or services required, must be requested as early as possible. Acceptance of any requested change is subject to availability and may result in revised charges.

Quotations and Pricing

Unless expressly stated otherwise, quotations are valid for 30 days from the date of issue. Quotations are based on normal working hours and reasonable access at all relevant locations. Additional charges may apply where work is required outside of normal hours or where access is restricted or more difficult than disclosed.

Storage charges are usually calculated on a periodic basis and are payable in advance for each storage period. Removal and transport charges may be calculated on an hourly, daily or fixed-fee basis as specified in the quotation or confirmation.

Storage Selhurst reserves the right to increase charges in line with changes in costs, taxes, regulatory requirements or other factors outside its control. For ongoing storage, any change in charges will be communicated to the Customer with reasonable notice.

Payments and Invoicing

Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed in writing, payment for removal and related services is due in full in cleared funds prior to commencement of the Services, and payment for storage services is due in advance of each storage period.

Storage Selhurst may require a deposit to secure a booking. Deposits are non-refundable unless expressly stated otherwise or as required by law. Where a booking is made at short notice, full payment may be required at the time of booking.

If payment is not received by the due date, Storage Selhurst may, at its discretion, suspend performance of the Services, refuse to release stored Goods, or cancel the booking. The Customer remains liable for all charges incurred up to the date of suspension or cancellation, as well as any applicable cancellation or late payment fees.

Storage Selhurst may charge interest on overdue amounts at a reasonable rate above the base lending rate of a major UK bank, accruing on a daily basis from the due date until payment is received in full. The Customer will also be responsible for any reasonable costs incurred by Storage Selhurst in recovering overdue sums.

Cancellations and Postponements

The Customer may request to cancel or postpone a booking by giving written notice. The effective date of cancellation or postponement is the date on which Storage Selhurst acknowledges receipt of the notice.

Depending on the notice period given, cancellation or postponement charges may apply. These will reflect the costs and losses reasonably incurred by Storage Selhurst due to the change, including loss of reserved capacity, labour scheduling, and administrative costs.

Where the Customer cancels or postpones at short notice, Storage Selhurst may retain deposits or prepayments, or charge a percentage of the quoted price, as stated in the quotation or confirmation. Any specific cancellation scale provided at the time of booking forms part of the Contract.

Storage Selhurst may cancel a booking or suspend services where the Customer has failed to comply with these Terms and Conditions, including failure to make payments when due, failure to provide accurate information, or where it would be unlawful or unsafe to proceed. In such circumstances, Storage Selhurst will not be liable for any resulting loss to the Customer, but the Customer remains liable for all charges incurred up to the date of cancellation or suspension.

Customer Responsibilities

The Customer is responsible for:

Ensuring that they are the owner of the Goods or are otherwise lawfully entitled to contract for the Services in relation to the Goods.

Providing accurate and complete information about the nature, quantity and value of the Goods, as well as any special handling requirements.

Ensuring proper preparation of the Goods for removal or storage, including adequate packing, unless packing services have been expressly included in the Contract.

Arranging all necessary permissions, approvals and parking facilities at collection, delivery and storage locations.

Ensuring safe and reasonable access for vehicles and personnel, including the removal of obstacles and securing of lifts or loading areas where applicable.

The Customer must not present for removal or storage any items that are prohibited or unsuitable, including but not limited to: explosives, flammable or hazardous substances, perishable goods, live animals, plants, illegal items, or waste materials, unless specifically and lawfully agreed in writing.

Liability and Limitations

Storage Selhurst will exercise reasonable care and skill in providing the Services. However, liability is subject to the limitations set out in this section.

Storage Selhurst will not be liable for loss or damage to Goods arising from circumstances beyond its reasonable control, including but not limited to: acts of God, extreme weather, fire, flood, war, terrorism, civil unrest, strikes, lockouts, traffic delays, or the actions of third parties.

Storage Selhurst will not be liable for loss or damage to:

Items packed by the Customer, where damage results from inadequate or improper packing.

Fragile items, such as glass, china, electronics or artwork, unless they have been professionally packed by Storage Selhurst and noted as such.

Goods with pre-existing defects, damage or inherent vice.

Jewellery, watches, precious metals, cash, important documents or items of special value, unless Storage Selhurst has expressly agreed in writing to handle such items and the Customer has provided a written declaration of value.

To the fullest extent permitted by law, Storage Selhurst excludes liability for any indirect or consequential loss, including loss of profit, loss of business, loss of data, loss of use, or loss of opportunity.

Where Storage Selhurst is found liable for loss of or damage to Goods, its liability will, unless otherwise required by law or expressly agreed in writing, be limited to a reasonable sum per item or per consignment, taking into account the condition and age of the Goods and any declared values. The Customer is advised to arrange appropriate insurance cover for the full replacement value of the Goods.

Time Limits for Claims

The Customer must inspect Goods as soon as reasonably practicable following delivery or access. Any apparent loss or damage must be reported to Storage Selhurst in writing within a reasonable period of discovery. Failure to notify within such period may prejudice any claim.

For Goods in storage, the Customer must report any loss or damage promptly upon becoming aware of it. Storage Selhurst may require supporting evidence and reasonable cooperation in investigating any claim.

Storage Conditions and Access

Goods will be stored in facilities selected by Storage Selhurst. Storage locations may change from time to time, provided that the standard of storage is not materially reduced. Storage Selhurst may move Goods within and between facilities as it reasonably considers necessary.

Access to stored Goods by the Customer may be offered by appointment. Access conditions, charges and notice requirements will be provided upon request or as set out in the Contract. Storage Selhurst may refuse access where the Customer is in arrears of payment or in breach of these Terms and Conditions.

Where storage charges are not paid when due, Storage Selhurst may exercise a lien over the Goods, meaning it may retain possession of the Goods until the outstanding sums are paid. If payment remains outstanding after reasonable notice, Storage Selhurst may sell or dispose of some or all of the Goods to recover sums due, subject to applicable legal requirements. Any remaining balance after costs and charges will be held or applied in accordance with law.

Waste Regulations and Prohibited Items

Storage Selhurst operates in compliance with applicable waste management and environmental regulations in the United Kingdom. Customers must not request or permit Storage Selhurst to remove, store or dispose of items in a manner contrary to such regulations.

The Customer is responsible for ensuring that no prohibited or unlawful waste is included among the Goods. Where Storage Selhurst reasonably suspects that Goods contain waste, hazardous materials or prohibited items, it may refuse to handle or store such Goods, or may require their immediate removal at the Customer’s cost.

Where Storage Selhurst, acting reasonably, is required to handle, separate or dispose of waste or contaminated items to comply with legal or safety obligations, the Customer will be responsible for all related charges and any fines or penalties arising from the Customer’s breach of regulations.

Insurance and Risk

Risk in the Goods remains with the Customer at all times, except where otherwise required by law. Storage Selhurst recommends that the Customer maintain adequate insurance cover for the Goods during removal, transit and storage. Details of any insurance offered by or arranged through Storage Selhurst, if available, will be provided separately and will be subject to its own terms and conditions.

Data Protection and Privacy

Storage Selhurst will process personal data relating to the Customer and, where relevant, their representatives or contact persons, for the purposes of providing and administering the Services, handling payments, and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.

Customer details may be used for legitimate business purposes such as invoicing, service updates, and essential communications. Data may be retained for as long as reasonably necessary for these purposes and to comply with legal and regulatory requirements.

Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with Storage Selhurst as soon as possible to allow an opportunity for investigation and resolution. Storage Selhurst will handle complaints fairly and reasonably and will endeavour to resolve issues promptly.

Where a dispute cannot be resolved informally, the parties may consider mediation or another form of alternative dispute resolution before resorting to court proceedings, without prejudice to their legal rights.

Governing Law and Jurisdiction

These Terms and Conditions and any Contract between Storage Selhurst and the Customer are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or any Contract, including disputes relating to their existence, validity or termination, save that Storage Selhurst may bring proceedings in any other jurisdiction where necessary to enforce its rights.

General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, the provision will be deemed deleted. The remaining provisions will continue in full force and effect.

No failure or delay by Storage Selhurst in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of Storage Selhurst. Storage Selhurst may assign, transfer or subcontract its rights and obligations where reasonably necessary for the performance of the Services, provided that this does not materially reduce the level of service to the Customer.

These Terms and Conditions, together with any written quotation, confirmation or variation agreed in writing, constitute the entire agreement between Storage Selhurst and the Customer in relation to the Services, and supersede any prior representations, understandings or agreements, whether oral or written.